Our services - Training
We can provide training to your teams on a bespoke basis to help them as part of their roles and responsibilities. Our training can be delivered and tailored to boards, senior management and departments.
Vulnerable customer training
We can provide bespoke training to your front-line staff and those involved in working with vulnerable customers.
Complaint handling training
We can provide training to your team or individuals involved in the customer complaint process.
Staff competence assessment
We can advise you on the competence of your staff to ensure that they have the required skills, knowledge and experience to discharge their responsibilities.
Assessment of suitability and qualification requirements
We can assess the suitability of your management and key employees.
How we will support you
We spend time understand your business, people, culture and business requirements.
We prepare a business proposal, including a plan of action, based on your unique needs.
We provide initial and ongoing support to deliver your requirements. This can also entail onsite and in-house support.
Sectors we serve
We work with start-ups to unicorns and offer bespoke support across licence authorisation, compliance and support across the UK and Europe.
We help retail, private and investment banks with authorisation applications, PRA & FCA compliance, financial crime and training.
If you sell products and services and wish to offer customer finance, then we can help you become FCA authorisation.
We provide comprehensive assistance to general insurers and Lloyd's of London brokers across compliance, training and authorisation.
From buy now pay later to traditional lending models, we advise you on operations, strategy, authorisation, and ongoing compliance requirements.
We work with start-ups to established firms in helping with Electronic Money Institution licence authorisation applications, compliance, training, policy and more.
We help clients on financial crime and licence authorisation across a number of countries.
We work with UK and European regulators and can help you become authorised to offer investment services as a regulated business.
Mortgage providers & brokers
We offer a range of services including compliance, training, and authorisation support, specifically tailored for mortgage providers and brokers.
We help open banking firms, including account information service and payment initiation service providers, across compliance, training, and authorisation.
Why leading firms choose us as their partner.
"We engaged Buckingham Capital Consulting for our vulnerable customer training needs, and their specialised training has been invaluable in equipping our staff with the knowledge and skills to effectively support and serve vulnerable customers.
Buckingham Capital Consulting demonstrated their deep understanding of vulnerable customers. Their training sessions were thoughtfully designed to increase awareness, empathy, and practical ways for providing tailored support to vulnerable individuals.
Their team of experienced trainers delivered engaging and interactive training sessions that covered topics such as identifying vulnerability indicators, effective communication techniques, and appropriate handling of sensitive information. The training content was relevant, insightful, and focused on practical application in our day-to-day customer interactions."