Why payment and e-money firms work with us
Specialist focus
We advise payment and e-money firms on UK and European authorisation, compliance and regulator engagement.
Experience since 2013
We have supported applicant and regulated firms across EMI, Payment Institution and fintech authorisation projects for over a decade.
Senior-led compliance support
Our compliance work is led by senior regulatory specialists with experience across payment services, e-money, FCA authorisation, safeguarding, financial crime and post-authorisation obligations. Clients work directly with advisers who understand both the regulatory framework and the practical evidence firms need to maintain.
Compliance services built for payment & e-money firms
Policies and procedures
We review, update and prepare compliance policies and procedures for payment and e-money firms, including governance, financial crime, complaints, safeguarding, outsourcing and monitoring arrangements.
Compliance reviews
We review the effectiveness of compliance arrangements, identify gaps and provide clear remediation actions for management, board or FCA review.
Board and staff training
We deliver role-specific training for boards, senior management and operational teams on payment/e-money compliance, financial crime, complaints, Consumer Duty and safeguarding obligations.
Complaint handling
We can review your complaint handling policies and processes and provide recommendations, as well as create your key policies.
Vulnerable customers
We can help ensure that your policies and procedures are adequate and that vulnerable customers are receiving good outcomes and are being treated fairly throughout the customer journey.
Financial promotions
We can help ensure that your financial promotions meet the regulatory requirements and help deliver good customer outcomes.
FCA and payments regulatory obligations
We help EMIs and Payment Institutions understand and apply relevant FCA, payment services and e-money obligations, including governance, safeguarding, complaints, Consumer Duty, outsourcing and reg reporting.
Training compliance
We ensure firms' training programs are compliant and effective through assessments, tailored solutions, and guidance, ensuring regulatory compliance and enhancing training effectiveness for a knowledgeable workforce.
Process and Operational Audits
We review operational controls linked to regulated payment and e-money activity, including governance, outsourcing, security incidents, complaints, reporting and compliance monitoring.