Provider profile · 2026 edition
Recordsure review 2026: scores, pricing and alternatives.
A UK platform that reviews recorded conversations and case files and turns findings into management information.
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A UK platform that reviews recorded conversations and case files and turns findings into management information.
Recordsure scores 1.4 out of 5 (29 out of 100) in the Buckingham Intelligence Consumer Duty and Financial Promotions Software Index 2026 and ranks 14 of 14. It is strongest for banks and advice firms reviewing calls and case files for outcomes evidence, and its best criterion is integration and workflow at 4 out of 5. Not published or not stated on the pages read: pricing, integration, clients, coverage of the three jobs and security standing.
Scores from the Consumer Duty and Financial Promotions Software Index 2026.
No award in the Consumer Duty and Financial Promotions Software Index 2026.
| Segment | Score out of 100 | Rank |
|---|---|---|
| For payment and e-money firms | 28 | 14 of 14 |
| For lenders and consumer credit firms | 29 | 13 of 14 |
| For investment and insurance firms | 29 | 14 of 14 |
The score out of 5 is the overall score out of 100 divided by 20. Leader goes to the top three overall, Best for to the first in each segment, and Top rated for to a score of 5 out of 5 on a criterion. Awards cannot be bought.
Where it scores best, and where to check closely, as shown in each ranking.
Banks and advice firms reviewing calls and case files for outcomes evidence.
What Recordsure publishes on its own pages, read on 26 October 2026.
A UK platform that reviews recorded conversations and case files and turns findings into management information. It supports Consumer Duty evidence, publishes an API, Power BI reporting and UK hosting, and holds ISO 27001. Its Consumer Duty support is one part of the job, its case studies are anonymised, and it publishes no prices.
| Fact | What the provider publishes |
|---|---|
| Coverage | "Recordsure can help firms capture and review evidence of customer needs, understanding, support, process adherence and service activity across conversations and case files." No board reporting, promotions or horizon scanning product. |
| Pricing | Not published; "Access, licensing and scope are agreed for your use." |
| Regulatory content | Not published; "The exact checks, reporting and review framework are configured for the organisation and use case." |
| Integration | API that "underpins Recordsure's own product architecture"; CRM, Microsoft Entra ID and embedded Power BI; workflow automation and "searchable audit trails". No go-live time published. |
| Security | "ISO 27001:2022" certified and Cyber Essentials Plus; "Core service hosted in Microsoft Azure UK"; CREST penetration testing. |
| Clients | Case studies anonymised ("Major Tier 1 Bank, UK"); homepage logos are partners and public bodies, not named regulated clients. |
| Date read | 26 October 2026 |
A fact that is not published is scored as not offered or, for a fee, as if it were high. It is never estimated.
Facts read on 26 October 2026 from: recordsure.com, recordsure.com/reporting-analytics, recordsure.com/api-integrations, recordsure.com/security-data, recordsure.com/case-studies/….
Each score with the evidence behind it.
Each criterion is scored 0 to 5 against the best published offer in the Consumer Duty and Financial Promotions Software Index. 0 means not offered or not published. How it is scored
The other providers in the same ranking, ordered by score.
| Provider | Score out of 5 | Rank | Strongest for |
|---|---|---|---|
| Zango | 3.7 | 1 of 14 | Firms wanting wide regulator coverage and promotions review in one tool |
| Adclear | 3.2 | 2 of 14 | Payment, lending and investment firms with high marketing volumes |
| Ruleguard | 3.2 | 3 of 14 | UK firms wanting all three jobs on one platform |
| Archer | 2.6 | 4 of 14 | Large banks and insurers wanting regulatory change inside an enterprise risk platform |
| Bloomberg Regology | 2.6 | 5 of 14 | US firms wanting a published per-user price for regulatory change alerts |
| Relace | 2.1 | 6 of 14 | UK consumer credit, payments and wealth firms running a Consumer Duty programme |
| Corlytics | 2.0 | 7 of 14 | Global banks, insurers and payment firms tracking regulation across many countries |
| Sedric | 2.0 | 8 of 14 | US and UK fintechs and trading firms reviewing marketing and partner content |
| Saifr | 2.0 | 9 of 14 | US investment and insurance firms checking drafts against FINRA and SEC rules |
| Red Marker | 1.9 | 10 of 14 | UK, US and Australian firms scanning documents and partner websites |
| Aveni | 1.8 | 11 of 14 | Advice, wealth and lending firms testing outcomes across customer calls |
| MorganAsh | 1.8 | 12 of 14 | Insurers, advisers and lenders evidencing how they treat vulnerable customers |
| CUBE | 1.6 | 13 of 14 | Global institutions needing regulatory change data across many countries and languages |
Full Consumer Duty and Financial Promotions Software Index ranking
Side by side on every criterion, fact and award.
Head-to-head comparisons cover pairs within the top five of each ranking. Recordsure is compared with its alternatives in the table above.
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